Policies

Policies

Practice

Our teachers provide high quality, enjoyable and engaging lessons and resources to our students and a high level of support to parents in the form of unit videos.  We know that it takes a lot of commitment to be really good at playing an instrument and a lot of fun to turn that learning into a love of music.  This is why we need a commitment from every parent to continue to nurture and support their child's musical growth at home by completing the activities and tasks with their child set out in each weeks homework.

Missed Lessons

Missed lessons are only made up for those students who are on annual memberships,  who provide 24 hours notice of a missed lesson. Make-up lessons can be booked through the parent portal once we receive notification that your child will be absent. Notifications are to be send to the studio phone - 0432 685 383 or to William via email at williamcollyer@hopeperformingartscentre.com.au

Payments

Annual memberships - upfront payment for 12 months or direct debit via pinch as follows initial payment equal to 2 fortnights followed by fortnightly payments.  If a payment bounces an attempt will be made for the payment 5 days later.  If payment is unable to be collected lessons will be suspended until the issue is resolved.

10 Week Passes - Payment can be made via EFT or through pinch payments before the commencement of the 10 week block.

Causal/Trial Passes - Payment is made through stripe upon book the lesson.  If payment is not made the casual lesson will be cancelled.

Membership Cancelations

An annual membership can be cancelled anytime after the first 12 weeks with 4 weeks notice given.  Once your cancellation has been processed you will be given a date for your child's last lesson.  Any outstanding make-up lessons after this date will be forfeited.

Pick up and drop off

When children are dropped at HPAC please ensure that you accompany them to the door and wait with them until their teacher collects them.  If you drop and leave please ensure that you return 5 mins prior to the end of your child’s lesson. 

If your child is late to their lesson, their lesson time will not run over to accommodate this please ensure that you arrive on time.

If parents are late their child can be collected from the waiting area at the back of the studio.  Please note that this area is not supervised.

Behaviour

Staff, students and parents are expected to treat each other with respect and kindness.  We highly value community at our studio and the joy that being with each other brings.  We all work together to help every student along their musical journey and we value that ever student is different and has different goals and needs.  

Please bring to the studio

A wiliness to learn and discover new things

Your books and materials

Kindness and respect for others

Please leave at home

Any special toys that your child would miss if they went missing or would be a distraction during lessons

Food and Drinks (with the exception of water or a meal that is provided for your child to consume in the waiting area only (no food is allowed in teaching rooms)

Chewing Gum